I offered a few solutions to Verizon corporate to come to a compromise because anything I did at this point was going to cost me. I didn't have to jump through a month of hoops with AT&T for tech problems. The customer service for trouble shooting issues is not time effective or customer friendly.

I invested at least 12 hours into follow-ups plus investigation I tried to do on my own online. It's not fair to employees either to have multiple people from the same department have to tag team during a single conversation, and not for any particular reason such as a prior rep couldn't answer a question. And I don't mean a month of just a department looking at it, I mean myself spending 3 hours in a retail store while they called corporate and being forced to go through the same troubleshooting 3 times with 3 different people, going through that again over call and chat myself, having to follow up on messenger because I didn't get reached out to that much, and when someone would, I'd get another person when I responded and have to start the explanation all over. After a month of them not being able to figure out why it wouldn't work, they decided it just may not work. This is one of the most important features for me. Verizon assured me my hotspot feature would work with their network because it showed it would in their AT&T->Verizon feature compatibility for this device.

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